1. How to submit a complaint
We take all complaints seriously. To raise a complaint, please contact us using one of the following:
- Email: hello@cabodispatch.com with the subject line "Complaint".
- Phone: 0118 405 0410 (Mon–Fri, 08:00–18:00 UK).
- Post: Cabo Logistics Ltd, England and Wales (full address available on request).
Please include your name, contact details, account reference (if applicable) and a clear description of the issue.
2. Response times
- Acknowledgement: within 2 working days of receipt.
- Initial response: within 5 working days.
- Full resolution: within 20 working days, or sooner where possible.
3. Investigation process
A senior team member, independent of the matter where possible, will review the complaint. We may contact you for further information and will keep you updated throughout the process.
4. Escalation
If you are not satisfied with our response, you may escalate the complaint in writing to our Director at hello@cabodispatch.com marked "Escalation". For data protection concerns, you have the right to complain to the Information Commissioner's Office at ico.org.uk.
5. Contact details
Cabo Logistics Ltd, T/A CABO Dispatch — Email hello@cabodispatch.com, Phone 0118 405 0410.