1. Who we are
CABO Dispatch is a trading name of Cabo Logistics Ltd, a company registered in England and Wales under company number 14101067. We act as the data controller for personal data collected through our website www.cabodispatch.com and our services.
2. What personal information we collect
We collect personal data that you provide to us, including:
- Contact forms — name, email, phone, company and message.
- Qualification forms — vehicle type, fleet size, lanes operated, business challenges and similar operating information.
- Booking forms — name, email, phone, preferred call time and any notes you provide.
- Client portal — login credentials, account details, uploaded documents and service records.
- CRM records — communication history, notes, tasks and pipeline data linked to your account.
3. Google Calendar & Google Meet integration
When you book a Discovery Call, we use Google Calendar to create the meeting and Google Meet to host the video call. Limited data (your name, email and the event details) is shared with Google for the purpose of scheduling and delivering the call. Google's use of your data is governed by its own privacy policy.
4. Email communications
We use Gmail (Google Workspace) to send transactional emails such as booking confirmations, reminders and replies to your enquiries. These emails are sent from hello@cabodispatch.com.
5. Marketing communications
Where you have opted in, we may send you marketing emails about dispatch tips, compliance updates and new services. You can unsubscribe at any time via the link in any marketing email or by emailing us.
6. Cookies
Our website uses cookies for essential functionality, analytics and (where consented) marketing. See our Cookie Policy for full details.
7. Legal basis for processing
- Contract — to deliver dispatch and compliance services you have requested.
- Legitimate interests — to operate our business, respond to enquiries and improve our services.
- Consent — for marketing emails and non-essential cookies.
- Legal obligation — to comply with UK tax, accounting and transport regulations.
8. Data retention
- Lead and enquiry data — up to 24 months after last contact.
- Client account and CRM records — duration of the contract plus 6 years.
- Booking records — 24 months.
- Financial and compliance records — 6 years, as required by UK law.
9. Data sharing
We share personal data only with trusted processors who help us deliver our services, including:
- Google (Workspace, Calendar, Meet, Gmail)
- Our hosting and database providers
- Email and analytics providers
- Professional advisors and regulators where legally required
We never sell your personal data.
10. Data security
We use industry-standard security measures including encrypted connections (HTTPS), access controls, role-based permissions and secure cloud infrastructure to protect your personal data.
11. Your rights under UK GDPR
- Right of access — request a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate data.
- Right to erasure — ask us to delete your data where applicable.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
- Right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
12. Contact
To exercise any of your rights, email hello@cabodispatch.com or call 0118 405 0410.